Last updated: November 2025
At GraceBalance Sydney, your privacy and trust are extremely important to us.
We are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, store, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit or make a purchase from GraceBalance Sydney, we may collect the following types of information:
Personal Identification Information:
-
Full name, address, phone number, and email address
-
Payment details (handled securely by third-party processors)
Non-Personal Information:
-
Browser type, device, IP address, and usage data to improve your shopping experience
We only collect data that is relevant and necessary for processing your orders and improving our services.
2. How We Use Your Information
We use the information we collect to:
-
Process and fulfill your orders
-
Communicate updates about your purchase
-
Improve our website, marketing, and customer experience
-
Provide customer support and respond to your inquiries
-
Send optional promotional materials (only if you subscribe)
We will never sell, rent, or share your data with third parties for profit.
3. Payment Security
GraceBalance Sydney uses secure, PCI-compliant payment processors such as Shopify Payments and PayPal.
All payment data is encrypted using SSL technology to prevent unauthorised access.
4. Cookies
Our website uses cookies to enhance browsing experience, track website traffic, and store cart preferences.
You can choose to disable cookies in your browser at any time, although this may affect site functionality.
5. Data Retention
We retain your information for as long as necessary to complete your transaction, comply with our legal obligations, and resolve disputes.
6. Your Rights
Under Australian law, you have the right to:
-
Access and update your personal information
-
Request deletion of your data
-
Opt out of marketing communications
To exercise these rights, please contact info@gracebalance.com.
7. Contact
If you have any privacy-related questions or complaints, please email us at info@gracebalance.com.
We aim to resolve all privacy concerns within 14 business days.